Shipping & Returns

Due to COVID-19, delivery times can change at any time without notice.

To help me ensure i can respond to your questions promptly, please only contact me if you haven't received your order within the timescale. I understand that delays in delivery, especially in current times can be incredibly frustrating.

I appreciate your patience and support during this time.

 

Shipping to all over the world

All goods are shipped from Italia (IT). A tracking number is provided.

Usually custom order production may take 1-3 business days

Verso Collezioni ships worldwide and all shipments are made by international courier. Delivery times vary from 1-15 working days depending on the location.

Delivery time usually takes:

Italy 1-2 business days

Europe 3-5 business days.

Rest of the world 7-15 business days

Delivery times are approximate and Verso Collezioni assumes no responsibility for any loss or inconvenience suffered by customers due to delays in delivery. All deliveries are managed by tracking (Tracking Number).

If the package is delivered to a commercial address, all the relevant data are required as the name of the company, and name of a contact person for the withdrawal.

Verso Collezioni assumes no responsibility for any loss or inconvenience due to an incomplete or incorrect address.

Cost of Shipping Italy

Shipping to Italy is FREE

Cost of shipping EU

Shipping to Europe is FREE

Cost of Shipping Rest of the World

Shipping to the rest of the world is FREE

Mark

There is no delivery on delivery, please refer to the Home page to verify accepted payments

Customs duties

These charges must be paid by the buyer. Having no control over these charges, we are not in a position to provide estimates of what the cost would be, since customs policies and import duties are different for each country.

We therefore advise you to contact the local customs office to determine the charges before ordering.

Orders will not be cancelled on packages for which customers refused to pay customs duties. If you refuse delivery of your order due to duties, no refund will be issued by Verso Collezioni and no new product will be shipped.


Right of withdrawal

The right of withdrawal can be exercised within 14 days starting from the day of delivery of the product


Defective or incorrect articles

First of all we apologize for any inconvenience caused by our mistake, each order is handled with extreme care.

In case of problems with your order, contact us at info@versocollezioni.com Including the order number, the purchase date and a short description of the problem (if possible attaching photo). Once we receive your email, we will review the situation and respond within 24 hours.